Return & Refund Policy
100% REFUND CRITERIA
We offer a full refund on unopened, up to 7 days after receipt of your purchase. To be eligible for a refund, you must follow the steps below:
STEP 1: Contact us at firstname.lastname@example.org to request an RMA (return merchandise authorization). We cannot accept your return and issue a refund without an RMA clearly labeled on your return.
STEP 2: Ensure you return the unopened product(s) in its original packaging.
STEP 3: You are responsible for return shipping. If the product(s) you are returning exceeds a Rs. 5000/- value, we recommend including a tracking option or shipping insurance as an additional security measure.
STEP 4: After receiving your return to our designated address provided to you, we will verify the contents and your proof of purchase. We will send you an email confirming the status of your refund. Please allow 5 to 10 calendar days for this step.
STEP 5: Once your refund is approved, your purchase will be refunded to your original method of payment, unless you have advised us otherwise. Please allow 48 to 72 hours after receiving our confirmation email for the refund to display on your credit card or bank account.
RETURNS AND REFUND (OPENED BOTTLE) CRITERIA
We are committed to providing our customers with complete satisfaction. We strive to enhance the shopping experience of our customers while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers.
In case you are unsatisfied with the product received, we request you to write to us at email@example.com and we shall revert to you at the earliest.
For Returns/Refund Criteria
- Return request should be raised within 7 days from the date of delivery.
- The original packaging should remain intact and should be sent along with the product(s).
- The original Invoice shall be returned with the product(s).
- The effective refund in any given case would be calculated as follows
- Refund Price = Purchase Price - Logistic charges - Payment Portal fees - any other charge
- 100% of the amount would be refunded if the order is canceled prior to dispatch.
For Damaged External Packaging at the time of Order Delivery
On receipt of products, if you notice that the external packing of the consignment is damaged or tampered we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately. We will handle such issues strictly and directly with the respective courier company.
In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you again.
For Manufacturing Defect or Wrong Product Delivered
a) Return via firstname.lastname@example.org
In the unlikely event that any product you have ordered from us is not received in good condition, or is damaged or defective, or if the product delivered is different from what you had ordered, you may return the product unused, in the same condition as you received it with its original packaging along with original tags and invoice for refund, within 7 days from the date of delivery.
In such an event, kindly retain all packaging materials and contact us immediately via whatsapp message 9351499725. Our Customer Care Team will assist you with instructions on how to address this problem. We will help you with the replacement or refund of your money and give you confirmation of the further process.
DO NOT RETURN any product, before receiving confirmation from our team. In case any product is returned without such confirmation, we do not guarantee any credit or refund.
Once our Quality Check Team has received the returned goods, the team shall examine the same for all defects based on the customer’s claim. Upon confirmation from our Quality Check Team that a replacement or refund is acceptable, we shall replace the product or refund the money subject to fulfillment of Return Conditions. We will send you an email and/or SMS nd/or Whatsapp regarding return acceptance or rejection.
In case it is found upon examination of the product/invoice/order receipt that the error/defect/damage/delay has occurred due to the customer, then the customer will not be entitled to any fresh Product or Refund and subsequently, the same product as purchased by the customer will be returned to him/her.
b) Return through Self-Shipment:
We provide a Reverse Pickup option depending on the area/pin code and the charges for collecting the same will be borne by us. In a case wherein reverse pickup is not possible, the customer is requested to return the product(s) in the original packaging, with tags intact, and in unused condition to Shahnaz Husain Group by courier. You need to send the return to the below-mentioned address :
Menoveda Life Sciences Pvt. Ltd.
3/320, PRADHAN MARKET, SANT NIRANKARI COLONY, DELHI 110009
+919351499725 | email@example.com
It goes through the process of a Quality check and once every clearance is given, the replacement or the refund process takes place
Post receipt of the Returned Product(s), our Quality Check team will inspect the same. Once approved as an eligible return, we will initiate the replacement or refund for your transaction. If however the return is not approved as an eligible return, we will courier the same Product(s) back to you. In either scenario, your return issue will be closed within 7 to 10 days of our receiving of the product.
Except for the events as explicitly stated in this Policy, you will not be entitled to any cash refunds as per our policy. A return will only be made in the form of a credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be final and binding.
We may provide Return(s)/Refund(s) in the event of:
- Cancellation by the Customer on www.menoveda.com prior to the shipment of the products ordered/purchased.
Return of one or more products purchased by the Customer, subject to eligibility for Return.
A refund in the above scenarios will be as per the manner set out hereunder:-
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, the refund will be credited to your card account, (The amount will be reflected in the next statement) within 5 to 7 working days.
If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
B) Refunds for Cash-On-Delivery (COD) Orders:
In case the customer has returned one or more products purchased using the COD payment method, the customer has to provide the following Bank Account details for a refund:
- Bank Account number
- Account holder/s name
- Bank branch
- Bank name
- IFSC Code
- Order ID
- Product Name against which the refund has to be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.